Documentation

Tilted Portal — Customer Guide

A short walkthrough of what's in your portal and how to use email to do most things without ever logging in.

The portal lives at https://clients.tiltedllc.com. If you forgot your password, use the Forgot password link on the sign-in page.

What's in your portal

The navigation bar has three top-level items:

  • Dashboard — recent activity across your org, plus any outstanding invoices with a Pay Now link
  • Workspace — My Tickets, My Projects, My Integrations
  • Team — manage who's in your org (org admins only)

There's also a Settings area (gear icon or top-right menu) where org admins can connect your Slack workspace to enable the /ticket command.

There's also an AI chat bubble in the bottom-right corner of every page. Click it to ask questions about your tickets, projects, or tasks — or describe an issue and it will open a ticket for you. See AI assistant below.

Tickets

A ticket is a single support thread with the Tilted team. Find them under Workspace → My Tickets.

Tickets may show an AI Summary at the top — a short auto-generated overview of the request and the conversation so far, formatted with bullets and bold for quick scanning. The summary refreshes automatically whenever the ticket changes — new comments, new attachments, status updates, or edits. Image and PDF attachments are inspected as part of the summary, not just listed.

To open a new ticket — either click New Ticket in the portal, or send an email to:

{your-org-slug}@clients.tiltedllc.com

The subject becomes the title, the body becomes the description, attachments are preserved.

To reply to a ticket — just reply to the email notification you got. Each notification has a unique Reply-To address ({slug}-reply-{id}@clients.tiltedllc.com) that routes your reply back into the right ticket. You can also comment from the portal on the ticket detail page.

Statuses you'll see: open, in_progress, waiting_customer, blocked, resolved, closed. If a ticket is marked resolved and you reply to the email, it automatically reopens.

Projects

A project is a longer-running initiative containing tasks. Find them under Workspace → My Projects.

Each project has a Kanban board with five columns: To Do → In Progress → Blocked → In Review → Done. Drag task cards between columns to update status. Click a card to open the task panel — read it, comment, see attachments.

To create a task — either click + Add task at the bottom of any column, or send an email to:

{your-org-slug}-{project-slug}@clients.tiltedllc.com

The email becomes a new task in the To Do column. (The project slug is shown under the project name in grey text.)

To comment on a task — reply to the task notification email. Reply-To is {slug}-task-{id}@clients.tiltedllc.com.

Roles inside your org

  • Org admin — can create/edit/delete projects and tasks, manage your team
  • Org member — can view everything, comment on any task, drag tasks between columns

Notes

If your Tilted contact has linked a Notion page to your project, a Notes tab appears on the project page. The notes render read-only inside the portal — click Open in Notion at the top of the tab to edit.

Slack

If your Tilted contact has connected the Tilted Support bot to your Slack workspace, you can submit and track tickets without leaving Slack.

Submitting a ticket from Slack

Type /ticket in any channel or direct message. A form will pop up:

  • Title — a short description of your request (required)
  • Priority — Low, Normal, High, or Urgent
  • Description — optional extra detail
  • Email — optional; add your email address to receive status updates there too

Click Submit and the bot will confirm your ticket number with a link back to the portal.

Submitting from an existing message

If a message in Slack contains information you want to turn into a support request, right-click the message and choose Submit as Ticket from the shortcuts menu. The message text is pre-filled in the Description field so you can fill in a title and submit.

Ticket update notifications

Once a ticket is submitted via Slack, you'll receive a Slack message in the same channel whenever:

  • The ticket status changes (e.g. In Progress, Resolved)
  • The priority changes
  • The Tilted team posts a new reply

You can also still get email notifications if you provided your email address when submitting.

Integrations

If Tilted has built any data integrations for you, you'll see them under Workspace → My Integrations. This view is read-only — you can browse run history and step-by-step input/output. If something looks wrong, open a support ticket.

Team

Org admins use Team to invite new users, deactivate users, promote members to org admin, or remove users. Regular members see the page in read-only mode.

Account settings

Click your name in the top-right corner and choose User settings to update your name, contact info, or password.

AI assistant

The chat bubble in the bottom-right of every page lets you ask questions about your data and open support tickets. Examples:

  • "What's the status of my open tickets?"
  • "Summarize ticket #25"
  • "Which tasks are assigned to me?"
  • "I'm having trouble with my invoices" ← the AI will open a ticket for you

Creating a ticket via chat:

  1. Describe your issue in the chat.
  2. The AI searches your previous resolved tickets for a similar fix. If one is found, it shares the link and asks if that resolves your issue.
  3. If you still need a ticket, tell the AI the priority (Low / Normal / High / Urgent) and it creates the ticket for you.
  4. You'll get a link to view the new ticket immediately.

You can also attach files or paste images directly in the chat — they'll be included with the ticket when it's created. Click the paperclip icon or paste an image into the text box.

The assistant only sees data from your own organization. Conversations clear when you close your browser tab. Use the ↶ button in the chat header to start a fresh conversation.

Email patterns — quick reference

Replace {slug} with your org slug, {project-slug} with the project slug, {id} with the ticket or task number.

What you want to do Send to
Open a new ticket {slug}@clients.tiltedllc.com
Reply to a ticket Just reply — Reply-To is {slug}-reply-{id}@clients.tiltedllc.com
Create a task in a project {slug}-{project-slug}@clients.tiltedllc.com
Comment on a task Just reply — Reply-To is {slug}-task-{id}@clients.tiltedllc.com

You'll also get email notifications for:

  • A confirmation when you open a new ticket (portal, email, or Slack)
  • New replies on tickets you opened
  • When your ticket is assigned (so you know who's working on it)
  • When your ticket is marked resolved
  • When the priority on your ticket changes
  • Comments on tasks you're assigned to or reported
  • Task assignments
  • Tasks due tomorrow
  • Team additions

If you submitted a ticket via Slack, you'll also get Slack notifications for status changes and new replies in the channel where you ran /ticket.

Getting help

If something looks wrong or this guide didn't answer your question, open a ticket from the portal or email {your-org-slug}@clients.tiltedllc.com.